RETURN AND REFUND POLICY
We accept return requests within 30 days after your order has been delivered.
RETURN ELIGIBILITY
To be eligible for a return, the item must be unworn, unused, undamaged, and in the same condition in which it was received. The item must include all original tags, accessories, and packaging. A receipt or proof of purchase is also required.
HOW TO REQUEST A RETURN
Before returning an item, please contact us and provide:
• Your order number
• The reason for the return
• Clear photos if the item is damaged, defective, or incorrect
Email: contact@arteinacti.com
WhatsApp: +1 949-325-4917
WhatsApp Link: https://wa.me/19493254917
We typically respond to customer inquiries within 1–2 business days.
If your return request is approved, we will provide detailed return instructions by email. Please do not send an item back before receiving return authorization from us.
Items returned without prior authorization may not be accepted.
RETURN ADDRESS
After receiving return authorization, approved returns must be sent to:
55 Kinderkamack Rd
Westwood, NJ 07675
United States
Please follow the return instructions provided by our customer support team to ensure that your return can be identified and processed correctly.
RETURN SHIPPING COSTS
For returns caused by a change of mind, an incorrect size selection, or another customer-related reason, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, Arte In Acti will be responsible for the return shipping cost. Please contact us before returning the item so that we can review the issue and provide instructions.
Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible.
Please include your order number and clear photos showing the issue. We will review your request and provide an appropriate solution.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Shoes that have been worn outdoors
• Items showing signs of wear, damage, alteration, or misuse
• Items returned without their original packaging, tags, or accessories
• Gift cards
• Items clearly marked as final sale and non-returnable before purchase
Please contact us if you have questions about the return eligibility of a specific item.
EXCHANGES
To request a different size or style, please contact us before returning the original item.
Exchanges are subject to product availability. In some cases, you may be asked to return the original item and place a new order.
REFUNDS
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
CONTACT US
Email: contact@arteinacti.com
WhatsApp: +1 949-325-4917
WhatsApp Link: https://wa.me/19493254917
Website: https://arteinacti.com
We typically respond to customer inquiries within 1–2 business days.
